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SBDC Presents: Customer Service Reimagined

August 20, 2019 @ 7:30 am - 11:00 am


Presented by Hampton Roads Small Business Development Center.

Join us at Virginia MOCA for a presentation by Marc Willson, a Small Business Strategist, on Customer Service Reimagined. Listen to SBDC’s strategist explain how Customer Service has changed over the years. Learn what you should be doing now to help your business stand apart, to be found by younger generations, and how to provide an environment that will keep them coming back.

Following the presentation, Marc will be available for one-on-one sessions, at your business.


Presentation will cover the following:
• Amazon has changed the playing field
• You are the brand
• Get found on the Internet
• Development an extraordinary environment
• Curb appeal remains a priority
• Think of your business as entertainment
• Have a robust digital media campaign that creates urgency
• Build relationships
• Take Responsibility
• Express gratitude
• Things not to do
• Happy employees treat customers better than unhappy ones do



Marc Willson,

Marc has 35 years of experience helping retail, restaurant and tourism-related small businesses refine and promote their concepts to the public.

In 1975, Marc started his retail career as co-owner of the largest distributor of Earth Shoes in the U.S. Since then he has held executive positions with retailers such as Britches of Georgetowne, Crown Books, Circuit City, The Bicycle Exchange, and Storetrax, Inc. Most recently, he traveled to Dallas, Texas to open the world’s first energy efficiency store for Current Energy, LLC, a company funded by Ross Perot, Jr.
He joined the Virginia SBDC Network in 2009 as a Retail Industry Consultant; he delivers seminars and assists retailers throughout Virginia and across the United States.


This event is free, however, space is limited.

Sign up on our Facebook Event here:


Virginia MOCA
2200 Parks Avenue
Virginia Beach, VA 23451 United States


(757) 865-3128

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